Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at info@candykult.com

Shipping & Returns

SHIPPING

Australian orders unlock FREE standard shipping On Orders Of $100 Or More -  Within Australia only

 

All shipping costs are carrier calculated by Australia Post

 

RETURNS

 

We do not accept returns for change of mind

We do not cover costs of returns unless the item is faulty 

We will cover cost of returns if it is our error or product fault

 

Returns for refunds are accepted if the item is damaged or faulty - We can also accommodate a replacement in some cases. If there is a problem with your order please email us at info@candykult.com

 

Beauty products such as fragrance cannot be returned 

 

SHOES

**** Our shoes are hand made and customized just for you and so there is no returns available on shoes ****

If you need to cancel A shoe order you need to do within 24 hours! Because after this time frame work may have already begun on your shoes. If work has already started on your shoes and you cancel there will be a fee of $60 for cancelations at this time. If work has not been started on your shoes you will of course get a full refund!

We are based in Brisbane Australia and we ship world wide! 

The only exceptions to this is things like fragrance, these products can only ship within australia, If a product cannot be shipped internationally it will say so in the product information

CHANGE OF SIZE FOR CLOTHING

If you need to exchange your size any postage costs associated with the exchange are your responsibility. In some cases this can include sending the returned item and shipping the new size to you the new size to you.

 You will need to contact us to arrange the change of size Contact us within 7 days of delivery.

Exchange returns must be made within 7 days of receiving the product

Once you have arranged the return with us it needs to be returned via shipment within 7 days (not received just submitted) - returns won't be accepted outside of this time frame If you contact us and arrange an exchange, and then don't ship the item back to us within 7 days the exchange is void and any items sent will be returned to you

If Australia post has delays or problems with delivery we will allow for this

Hand Made High Heel Shoe Information

How long does it take to receive my delicious new shoes?

Shoes are "Baked" to order and they are hand made. The process requires 5-6 weeks, however processing time can vary, you may receive your order sooner then this, however please allow us this much time. Some designs may also need more time then others, so you can see product specific information on the product page.

If the time frame is going to vary for any reason we will contact you and give you the heads up! 

 

Do you have another size? be it smaller or larger in a particular heel style?

FOR SMALLER SIZES we can in fact (possibly) get smaller sizes then what we have listed for the 7cm heels, so contact us if you would like to enquire about the availability of smaller sizes then what we have available currently. This is something we will cater to in future if there is a demand for sizes smaller then we currently stock. For the 16cm heels we already stock the smallest sizes we could possibly get
 
FOR LARGER SIZES we already stock up to the largest sizes we could source. However we do aim to provide the largest sizes we possibly can because we all deserve to feel like Mary Antoinette! So if we are able to incease size range at some stage we will.

 

The color icing or piping I want isn't listed in the options!?!

No problem! Email me or leave a message in the message box when placing your order and I will follow up with you to confirm your color choice and if we can make it happen for you WE WILL!

There are a few things you can do to care for your new baked goods

We recommend

  • Store your shoes in a place out of direct sunlight and extreme heat. No one likes a burnt cake 
  • Avoid puddles (I feel like we do this for our heels anyway but still, Don't go kickin around those puddles!)
  • Gently wipe it with a damp cloth to clean if needed, dont scrub or scrape or submerge in water.
  • Avoid contact with abrasive surfaces
  • Keep them away from your fur babies - Our shoes are not edible for humans or pets 😉

Obviously every shoe encounters wear and tear this is normal, but following the tips above to care for your shoes will help to keep them perfect for as long as possible 

**** Our shoes are hand made and customized just for you and so there is no returns available on shoes ****

If you need to cancel A shoe order you need to do within 24 hours! Because after this time frame work may have already begun on your shoes. If work has already started on your shoes and you cancel there will be a fee of $60 for cancelations at this time. If work has not been started on your shoes you will of course get a full refund!

 

I don't know what size to choose?
I don't know what size to choose?
While we have done the best job we could to provide the best size guide, there is of course variables such as foot shape that may effect sizing so heres some tips to help choose your size
* Measure your foot and compare the your foot length to the size chart, and also compare this to your normal shoe size, You can also pop into a shoe store to have your foot measured if this helps
* If your foot is wide or thick size up
* If you feel your in between sizes your better off choosing the larger size, because you can always add inserts to the shoe to help with fit
* If you still need help feel free to contact us we will do the best we can to help you work out sizing

16cm

16CM HEELS FROM SIZE 4 (34) TO SIZE 11 (44)

9CM HEELS FROM SIZE 4.5 (35) TO SIZE 10.5 (43)

7CM HEELS GO FROM SIZE 6 (37) UP TO SIZE AU 14 (47)

USA AND AUSTRALIAN SIZES NOW RUN THE SAME

size1

size2

SIZING FAQ

I don't know what size to choose?

While we have done the best job we could to provide the best size guide, there is of course variables such as foot shape that may effect sizing so heres some tips to help choose your size
* Measure your foot and compare the your foot length to the size chart, and also compare this to your normal shoe size, You can also pop into a shoe store to have your foot measured if this helps
* If your foot is wide or thick size up
* If you feel your in between sizes your better off choosing the larger size, because you can always add inserts to the shoe to help with fit
* If you still need help feel free to contact us we will do the best we can to help you work out sizing
 
Do you have another size? be it smaller or larger in a particular heel style?
FOR SMALLER SIZES we can in fact (possibly) get smaller sizes then what we have listed for the 7cm heels, so contact us if you would like to enquire about the availability of smaller sizes then what we have available currently. This is something we will cater to in future if there is a demand for sizes smaller then we currently stock. for 16cm we already stock the smallest sizes we can.
FOR LARGER SIZES we already stock up to the largest sizes we could source. However we do aim to provide the largest sizes we possibly can because we all deserve to feel like Mary Antoinette! So if we are able to incease size range at some stage we will.

Casual Shoe Questions

How long does it take to receive my delicious new shoes?

Our range of casual shoes are made with our manufacturing partner, although these shoes are not made in house, they are still made to order, printing on the material of the shoes is done before they are even made, so each shoe is made specially for you. Because of this there is wait times of around 3-4 weeks turn around for you to receive your order. this time frame is estimates only and time may vary more or less but please allow atleast 4 weeks to be received

 

Can I return the shoes if they don't fit?

Yes , because these shoes are not customized you may return them for an exchange if the size isn't great for you. To arrange this please contact us